Returns & Reimbursements
If you are not 100% satisfied with your purchase, you have 14 days from receipt of the package to return your order.
Before starting the product return process, please note that items must be as good as new in their original packaging, i.e. unwashed and unused and with the tag still attached. Please a bag or box to avoid damage in transit and thus arrive in condition.
HOW TO START THE RETURN PROCESS
To use the return process, write to firstname.lastname@example.org indicating the order number and the reason for which the return is being made (for the subject write REQUEST REFUND: order number). You will shortly (3-4 days) receive an email in which we confirm, or refuse, the return of the item. In case of confirmation, in the mail you will find an indicator containing the return number, which must be attached to the goods, and the DHL label on the return package.
HOW THE REFUND TAKES PLACE
Once the return process is complete and the product arrives at our facilities, we will proceed to review the items. Once verified that they are in perfect condition and have not suffered any damage, the corresponding economic amount will be returned within 7 working days.